SOC 2 Academy: Complete, Accurate, and Timely Outputs
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Part of being a secure and trusted service provider is delivering complete, accurate, and timely outputs. Why? Because if your clients can’t rely upon you to deliver outputs that are complete, accurate, and timely, why would they continue to do business with you? If a client is relying on you to provide them with reports that are critical to their operations, what would happen if you failed to deliver them in a timely manner?
During a SOC 2 audit then, an auditor will verify an organization’s compliance with processing integrity criteria 1.4 to ensure that they are delivering complete, accurate, and timely outputs. For example, let’s say that the organization being audited is a billing firm. At the end of each month, that firm provides their client with a complete and accurate list of all of the billing that occurred that month, the payments received, and the credits and adjustments made. That report has to be delivered in a complete, accurate, and timely way to ensure that your client, when they get it, can rely upon that output.
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