SOC 2 Academy: Preparing for Current and Future Availability Needs
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In the simplest terms, the availability category for SOC 2 compliance asks organizations if their system is available for operation and use as agreed upon. For organizations that need to include availability in their SOC 2 audits, such as cloud service providers or storage facilities, preparing for current and future availability needs is a necessity. For example, if a data center doesn’t maintain, monitor, or evaluate the current processing capacity of their system, they might have an outage that would make their systems unavailable, which would greatly impact their customers’ business continuity. Because of this, when an auditor assesses an organization’s compliance with availability 1.1, they’ll use the following points of focus as a guide:
- Does the entity measure the current usage to establish a baseline for capacity management?
- Does the entity forecast the expected average and peak use of their system components?
- Does the entity make changes to their system based on the forecasts?
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