SOC 2 Academy: Identifying Logging Errors

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For service organizations whose services rely on processing data for clients, it’s important that they do so in a complete, accurate, and timely manner. However, in order to ensure that this happens, organizations must have policies and procedures in place to identify any errors in processing data. For example, let’s say that a data processor who processes mortgage data for a bank notices that there’s an error in the data. If that organization does not have effective policies and procedures to identify and communicate that error in a timely way, banks and their customers relying on that information could be greatly impacted. In addition to policies and procedures, organizations should also be identifying logging errors. Why? Because using logs helps organizations identify and record any errors that arise while processing data and can be used to review and verify that certain processes were carried out if an issue or error occurs.

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